Terms and Conditions of Accommodation

At Jiro’s Garden (hereinafter referred to as the “Facility”), we have established these Terms and Conditions of Accommodation to ensure that all guests enjoy a safe and comfortable stay.

We kindly ask all guests to read, understand, and comply with these Terms and Conditions.

Article 1. Scope of Application

1. Accommodation contracts and related agreements entered into between the Facility and guests shall be governed by these Terms and Conditions. Any matters not stipulated herein shall be governed by applicable laws and regulations or generally established practices.
2. If the Facility enters into a special agreement with a guest, provided that such agreement does not violate applicable laws, regulations, or established practices, the terms of such special agreement shall take precedence over these Terms and Conditions.

Article 2. Application for an Accommodation Contract

1. A person wishing to apply for an accommodation contract with the Facility shall provide the following information:
   1. Name of the guest
   2. Dates of stay and estimated time of arrival
   3. Accommodation charges (in principle, based on the Basic Accommodation Charge specified in Table 1)
   4. Any other information deemed necessary by the Facility
2. If a guest requests to extend their stay beyond the dates specified in item (2) above while already staying at the Facility, the request shall be treated as an application for a new accommodation contract at the time the request is made.

Article 3. Formation of an Accommodation Contract

1. An accommodation contract shall be deemed to have been concluded when the Facility accepts the application described in the preceding Article. However, this shall not apply if the Facility can demonstrate that it did not accept the application.
2. Once an accommodation contract has been concluded pursuant to the preceding paragraph, the guest shall pay a deposit specified by the Facility by the date designated by the Facility, up to an amount equivalent to the Basic Accommodation Charge for the accommodation period (or three days if the accommodation period exceeds three days).
3. The deposit shall first be applied toward the accommodation charges ultimately payable by the guest. If circumstances arise requiring the application of Articles 6 or 18, the deposit shall then be applied, in order, toward any applicable penalty and compensation. Any remaining balance shall be refunded when the charges are paid in accordance with Article 12.
4. If the guest fails to pay the deposit specified in paragraph 2 by the date designated by the Facility, the accommodation contract shall cease to be effective, provided that the guest was informed of this consequence when the payment deadline for the deposit was specified.

Article 4. Special Agreement Waiving the Deposit

1. Notwithstanding paragraph 2 of the preceding Article, the Facility may agree, after an accommodation contract has been concluded, to waive the requirement for payment of the deposit.
2. If the Facility does not request payment of a deposit when accepting an application for an accommodation contract, or does not specify a payment deadline, the Facility shall be deemed to have agreed to the special arrangement described in the preceding paragraph.

Article 4-2. Cooperation with Infection Prevention Measures

Based on Article 4-2, Paragraph 1 of the Hotel Business Act, the Facility may ask guests to cooperate with infection prevention measures implemented at the Facility.

Article 5. Refusal to Enter into an Accommodation Contract

1. The Facility may refuse to enter into an accommodation contract in any of the following cases. However, this Article shall not be construed as permitting the Facility to refuse accommodation for reasons other than those stipulated in Article 5 of the Hotel Business Act.
   1. When the application for accommodation is not made in accordance with these Terms and Conditions.
   2. When there are no rooms available because the Facility is fully booked.
   3. When the person wishing to stay is deemed likely to engage in conduct that violates laws or regulations, public order, or generally accepted standards of public morality in connection with their stay.
   4. When the person wishing to stay is deemed to be a member of an organized crime group, a member of such a group, an associate or related person, or any other antisocial force equivalent thereto, or when the person is a corporation or other organization whose business activities are controlled by such persons.
   5. When the person wishing to stay has engaged in conduct that causes significant inconvenience to other guests.
   6. When the person wishing to stay is a patient or other person covered by the specified infectious diseases stipulated under the Hotel Business Act.
   7. When a violent or coercive demand is made in connection with the accommodation, or when a burden exceeding a reasonable scope is requested, except when requesting the removal of social barriers pursuant to the Act for Eliminating Discrimination against Persons with Disabilities.
   8. When repeated demands are made of the Facility that impose an excessive burden on the Facility in fulfilling such demands and are likely to significantly interfere with the provision of services to other guests.
   9. When accommodation cannot be provided due to a natural disaster, facility failure, or other unavoidable circumstances.
   10. When the circumstances fall under any of the cases stipulated in Article 5 of the Miyagi Prefectural Ordinance for Enforcement of the Hotel Business Act.

Article 5-2. Explanation of Reasons for Refusal to Enter into an Accommodation Contract

If the Facility refuses to enter into an accommodation contract, the Facility shall explain the reason upon request by the person wishing to stay.

Article 6. Guest’s Right to Cancel an Accommodation Contract

1. A guest may cancel an accommodation contract by notifying the Facility.
2. If a guest cancels all or part of an accommodation contract for reasons attributable to the guest (except where the guest cancels before paying a deposit that was requested pursuant to Article 3, Paragraph 2), the guest shall be charged a penalty.
   However, this shall apply only if, in the case of a special arrangement under Article 4, Paragraph 1, the guest was informed of the applicable penalty at the time the Facility agreed to the special arrangement.
3. If a guest does not arrive by 9:00 p.m. on the scheduled day of arrival without contacting the Facility, the accommodation contract may be treated as having been cancelled by the guest. If the guest has previously notified the Facility of an estimated arrival time, the contract may be treated as cancelled if the guest has not arrived within two hours after that estimated arrival time.

Article 7. Facility’s Right to Cancel an Accommodation Contract

1. The Facility may cancel an accommodation contract in any of the following cases. However, this Article shall not be construed as permitting the Facility to refuse accommodation for reasons other than those stipulated in Article 5 of the Hotel Business Act.
   1. When the guest is deemed likely to engage in conduct that violates laws or regulations, public order, or generally accepted standards of public morality in connection with their stay, or is deemed to have engaged in such conduct.
   2. When the guest is deemed to be a member of an organized crime group, a member of such a group, an associate or related person, or any other antisocial force equivalent thereto, or when the guest is a corporation or other organization whose business activities are controlled by such persons.
   3. When the guest has engaged in conduct that causes significant inconvenience to other guests.
   4. When the guest is a patient or other person covered by the specified infectious diseases stipulated under the Hotel Business Act.
   5. When a violent or coercive demand is made in connection with the accommodation, or when a burden exceeding a reasonable scope is requested, except when requesting the removal of social barriers pursuant to the Act for Eliminating Discrimination against Persons with Disabilities.
   6. When repeated demands are made of the Facility that impose an excessive burden on the Facility in fulfilling such demands and are likely to significantly interfere with the provision of services to other guests.
   7. When accommodation services cannot be provided due to a natural disaster or other force majeure.
   8. When the circumstances fall under any of the cases stipulated in Article 5 of the Miyagi Prefectural Ordinance for Enforcement of the Hotel Business Act.
   9. When the guest fails to comply with prohibitions set forth in the Facility’s rules, including smoking inside the Facility or tampering with firefighting equipment, insofar as such prohibitions are necessary for fire prevention.
2. If the Facility cancels an accommodation contract pursuant to the preceding paragraph, the guest will not be charged for accommodation services or other services that have not yet been provided.

Article 7-2. Explanation of Reasons for Cancellation of an Accommodation Contract

If the Facility cancels an accommodation contract, the Facility shall explain the reason upon request by the guest.

Article 8. Registration of Guests

1. On the day of arrival, guests shall register the following information in the manner specified by the Facility:
   1. Name, address, and contact information
   2. For foreign nationals who do not have an address in Japan, nationality and passport number
   3. Any other information deemed necessary by the Facility
2. If accommodation charges are to be paid by credit card, accommodation voucher, or any other method in place of currency, the guest shall present the relevant means of payment at the time of registration or at another time designated by the Facility.

Article 9. Hours of Room Use

1. Guests may use their rooms from 3:00 p.m. until 10:00 a.m. the following day. For consecutive stays, rooms may be used throughout the day on all days other than the arrival and departure days.
2. Notwithstanding the preceding paragraph, the Facility may permit an extension of room use. In such cases, the following additional charges will apply:
   1. Up to 2 hours beyond the designated time: 25% of the room charge
   2. Up to 4 hours beyond the designated time: 50% of the room charge
   3. 5 hours or more beyond the designated time: 100% of the room charge
3. The charge equivalent to the room charge referred to in the preceding paragraph shall be 100% of the Basic Accommodation Charge.

Article 10. Compliance with Facility Rules

Guests shall comply with the rules established by the Facility and the instructions displayed within the Facility.

Article 11. Business Hours

1. The Facility’s main operating hours are as follows:
   1. Facility Access Hours
      1. Entrance open: 8:00 a.m.–8:00 p.m.
      2. Support Desk: 8:00 a.m.–8:00 p.m. (Tel: 080-6517-3111)
      3. Emergency Assistance for Illness, Injury, Disaster, and Other Emergencies: Available 24 hours (Tel: 0225-58-3111)
2. The operating hours specified in the preceding paragraph may be changed due to unavoidable circumstances. In such cases, guests will be notified by an appropriate means.

Article 12. Payment of Charges

1. The accommodation charges and other fees payable by guests shall be as set forth in Table 1 below.
   Table 1. Breakdown of Accommodation Charges and Other Fees
   

   Category	Description
   Accommodation Charges	Basic Accommodation Charge (room charge or accommodation plan charge including room and meals)
   Additional Charges	Additional meals, services, and other charges not included in the accommodation plan
   Taxes	Consumption tax and other taxes imposed pursuant to applicable laws and regulations

2. Accommodation charges and other fees shall be paid by credit card or another method designated by the Facility, no later than the guest’s departure or the time when payment is requested by the Facility.
3. Once the Facility has provided the guest with the room and made it available for use, the accommodation charges shall still be payable even if the guest does not stay in the room for reasons attributable to the guest.

Article 13. Liability of the Facility

1. If the Facility causes damage to a guest in the performance of an accommodation contract or related agreement, or as a result of failure to perform such an agreement, the Facility shall compensate the guest for the damage. However, this shall not apply where the damage was not caused by a reason attributable to the Facility.
2. The Facility has accommodation liability insurance to cover fire and other accidents.

Article 14. Inability to Provide the Contracted Room

1. If the Facility is unable to provide the room contracted by the guest, the Facility shall, with the guest’s consent, make reasonable efforts to arrange alternative accommodation with conditions as similar as possible.
2. Notwithstanding the preceding paragraph, if the Facility is unable to arrange alternative accommodation, it shall pay the guest compensation equivalent to the applicable penalty, and such compensation shall be applied toward any damages payable. However, this shall not apply where the inability to provide the room was not caused by a reason attributable to the Facility.

Article 15. Handling of Guests’ Belongings and Valuables

If any belongings, cash, or valuables brought into the Facility by a guest are lost, damaged, or otherwise suffer damage due to the intentional or negligent conduct of the Facility, the Facility shall compensate the guest for such damage.
However, for items for which the guest has not previously declared the type and value, the Facility’s liability shall be limited to JPY 100,000, except in cases involving intentional conduct or gross negligence by the Facility.

Article 16. Storage of Baggage and Lost Property

1. If a guest’s baggage arrives at the Facility before the guest’s stay, the Facility will store it responsibly only if the Facility has agreed to do so in advance.
2. If baggage or personal belongings are left behind after a guest checks out, the Facility will promptly contact the owner if the owner can be identified and will follow the owner’s instructions.
   If the owner provides no instructions, or if the owner cannot be identified, the item will be kept for seven days, including the day it is found, and will then be handed over to the nearest police station.
3. The Facility’s liability in the cases described in the preceding two paragraphs shall be governed by the provisions of Article 15.

Article 17. Use of the Parking Area

When a guest uses the parking area of the Facility, the Facility is providing a parking space and does not assume responsibility for managing the vehicle, regardless of whether the Facility holds the vehicle’s keys.
However, if damage occurs due to the intentional or negligent conduct of the Facility in managing the parking area, the Facility shall compensate the guest for such damage.

Article 18. Guest’s Liability

If the Facility suffers damage due to the intentional or negligent conduct of a guest, the guest shall compensate the Facility for such damage.

Final Provision

These Terms and Conditions of Accommodation shall take effect on May 1, 2026.